Netlify Swag Shipping and Return Policy
Due to COVID-19 related international mail service disruptions, your order may be delayed or suspended. Please view the list of affected countries to see if your order is affected.
International shipments can take up to 4-6 weeks to be delivered. Tracking updates may not always populate in real time on your tracking link via USPS. Once a package enters into your country, it may be transferred into your local postal system for further updates. Please visit your local postal service site and use the same tracking number to find further details. If you still have not received your order at the end of 6 weeks, please let us know by sending an email to email@example.com for assistance!
Duties and Taxes
On some international orders, additional taxes, duties and other fees upon receipt of the shipment may be required or applied during the customs clearance process. This is unfortunately not under our control and impacted by country regulations for importing goods into a new country. The shopper will be responsible for paying any additional fees imposed as part of the customs process. Thanks for your understanding!
Returns and Exchanges
We want you to love your gear as much as we do. We will accept returns and exchanges of items in their original, unworn condition. Although we will not charge re-stocking fees, you will be responsible for shipping your item back to our facility.
Return and Exchange Exceptions
Worn, used, o3 altered merchandise will not be accepted for return or exchange.
How to Return or Exchange an Item
A return or exchange is as simple as sending an email to firstname.lastname@example.org that includes the following information:
- Your full name
- Purchase date and/or order number
- Reason for the return/exchange
- Return product information (product, style, color and size)
- Exchange product information, when applicable (product, style, color and size)
We will respond with authorization and instructions that will help ensure your return/exchange is processed as quickly as possible. When shipping items back we recommend using a traceable carrier like USPS, UPS, or FedEx — we are not responsible for items not received.